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Contact Us By Phone
US Customer Service
P.O. Box 2189 Edison NJ 08818-2189
Toll Free: 866.575.9058 (US & Canada)
Phone: 732.603.1204 (Other Countries)
Fax: 732.234.5934
 
UK Customer Service
Call US Phone: 732.603.1204
 
India Customer Service
1 Animesh, C G Rd., Ahmedabad, India
Phone: +91 79 663 16595
 
Contact Us By Email
Click here for questions, order status, returns or refund
 
Click here for comments or suggestions
 
 
 
  WE SHIP WORLDWIDE.
  Shipping & Handling Charges
  Free 5-7 business days shipping in USA by USPS ground for orders over US $200. Free 5-7 business days shipping to all other countries by USPS for orders over US $300. Tracking not available.
   
  3-5 business days express saver shipping charges in USA - Tracking may be available
  For Order under US $200 - One item: US $11. Add US $2 for each additional item.
For Order over US $200 - One item: US $9. Add US $2 for each additional item.
   
  Shipping charges in USA for order under US$200 (5-7 business days ground by USPS) - Tracking not available
  One Item: US $9. Add US $3 for each additional item.
   
  Express overnight shipping charges in USA - Realtime tracking available
  One item: US $25. Add US $6 for each additional item.
   
  2-3 business days shipping charges in USA - Realtime tracking available
  One item: US $15. Add US $5 for each additional item. Maximum shipping charges US $32.
   
  Shipping charges outside USA for order under US$300 (5-7 business days shipping)
  One Item: US $22. Add US $5 for each additional item.
   
  We do not ship to P.O. Box address. Except US/Canada, orders will be shipped only to the billing address.
 
  Payment Options and Billing
  We accept Visa, Master, Discover & American Express credit & debit cards. In an effort to avoid credit card fraud, Kaneesha.com will ship to a different address as long as the bill to address can be confirmed. Kaneesha.com uses the Address Verification Service (AVS) by the supporting credit card companies. For safeguarding our customers, if a billing address cannot be confirmed we will NOT ship the items out.
   
  Validity of order
  Once the order is placed and payment for the goods made via any of the permitted options, the order remains valid and cannot be cancelled in the intervening period between the commissioning of the order and the delivery.
 
  Security
  Kaneesha.com uses Secure Socket Layer (SSL) with 128 bit encryption to guarantee that your order is secure and to protect your privacy. You will not see the "little" lock box until you enter the shopping cart. Once Kaneesha.com receives your order, it is then decoded and processed. If you are still feeling a bit doubtful, feel free to call us.
 
  Terms & Policy
  For your security & to eliminate credit card fraud, we will log your computer's IP address when you place order at Kaneesha.com.
   
  Return Policy
  Items must be returned in new & unused condition and contain all original materials included with the shipment. We take pictures of each item before the shipping. After inspecting the returned merchandise and comparing with the pictures taken at the time of shipping, we will reimburse as per policy specified below.

If returned item found used/deliberately damaged, we will refuse the return.

If item is delivered damaged, DO NOT ACCEPT THE PACKAGE FROM THE SHIPPER. IF YOU ACCEPT THE PACKAGE, TAKE THE CERTIFICATE OF DAMAGE. We will not accept return, without the certificate issued by the shipper.

   
  General Return Policy
 

Since each order is tailored/altered exclusively for our customers, we are constrained to have a policy of no exchange or return for Saris, Lehngas and Suits. Return of other products will attract 20% re-stocking fees and the shipping cost. Customer will be responsible for shipping cost to our New Jersey, USA stock point. Item(s) must be returned within SEVEN DAYS of the receipt date. Any return needs prior approval. For more information call Phone: 732.603.1204.
Return in case of damage requires email authorization. Item(s) returned without authorization will not be accepted and returned to the customer.
Kaneesha.com will not be responssible for loss or damage of return shipments.
Return mailing address: Kaneesha.com P.O. Box 2189 Edison NJ 08818-2189 USA
IF RMA # IS NOT MARKED ON THE RETURN PACKAGE, WE WILL AUTOMATICALLY REJECT THE RETURN.

IF ORDER RETURNED UNDELIVERED TO US BY SHIPPER KANEESHA WILL DEDUCT ACTUAL SHIPPING COST OR $20 WHICHEVER IS HIGHER AND THERE WILL BE 20% RE-STOCKING FEES.

   
  Designer Diamond Jewelry and Gem Stone Bracelets Return Policy
 

Once we receive your returned item within 7 days of the shipment date and it is accepted, your refund or new item will be processed in just a few days minus 10% re-stocking fees. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been engraved, altered, resized, or damaged in any way cannot be accepted for return. Returns with no Kaneesha.com return code, and packages that are improperly packaged or uninsured will be refused receipt.

1. Your Return Authorization Code. Call 732-603-1204 and you will be given a Return Authorization Code. Write this code on the sticker found in the package. Affix the sticker to the outside of the box you are returning.

2. Package Your Return. Include all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the $250 replacement cost.

3. Insure Your Package. Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and request a signed return receipt for confirmation that your shipment has reached kaneesha.com

4. We will not refund return shipping cost. Kaneesha.com will not be responssible for loss or damage of return shipments.

5. Return Address: Kaneesha.com P.O. Box 2189 Edison NJ 08818-2189 USA.
IF RMA # IS NOT MARKED ON THE RETURN PACKAGE, WE WILL AUTOMATICALLY REJECT THE RETURN.

   
  International shipping
  All International orders are notified via e-mail with the cost of Shipping and Handling (S&H). Once acceptance of the S&H fee is received, the order is shipped via international carrier. Customers are responsible for any customs, duty or taxes imposed on foreign orders. Please note that the shipping schedule is quoted by the shipping company and any delays are the responsibility of the shipping company. Kaneesha.com cannot be held responsible for any shipping delays.
   
  Custom Order
  Style/design change, plus size orders and other major change in product are considered as custom order. It takes 3-4 weeks to ship custom order. Size 2x and above may take longer to ship. It may not be possible to make certain dresses/tunics in plus size. Please call for further assistance.
   
  Color Disclaimer
  Kaneesha.com firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits, accessories or jewelry ordered. All color options offered on the net is an exercise to provide our customers with the maximum available choice of Kaneesha's outfits. It is practically impossible for us to replicate the same colors on an outfit as seen on your monitor. A slight variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and medium.
   
  General Disclaimer
  The garments sold at Kaneesha.com are hand made/crafted in the finest traditions of India's textile crafts. Irregularities in weave, block print or embroidery are a characteristic of the process and beyond our control. At times actual outfit may be little different in design than displayed on the website as they are hand made, hence beyond our control.

Pants in suits & cholis in choli suits have elastic behind for adjustment to nearest size.
* Since majority of the outfits are semi finished at times, it is not possible to increase/decrease sleeve length &/or top length. Before purchasing the outfit, please call or email us, if you have any question pertaining to length.
   
  Electronic Communications

When you visit Kaneesha.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Kaneesha.com or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Kaneesha.com and protected by U.S. and international copyright laws. All software used on this site is the property of Kaneesha.com or its software suppliers and protected by United States and international copyright laws.

License & Site Access

Kaneesha.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Kaneesha.com. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Kaneesha.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Kaneesha.com and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Kaneesha.com's name or trademarks without the express written consent of Kaneesha.com. Any unauthorized use terminates the permission or license granted by Kaneesha.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Kaneesha.com so long as the link does not portray Kaneesha.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Kaneesha.com logo or other proprietary graphic or trademark as part of the link without express written permission.
   
  Kaneesha.com reserves the right to modify terms/policy at any time.
  All disputes are subject to the law and jurisdiction of New Jersey, United Sates of America.
   
 
 
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