WE SHIP WORLDWIDE.
Shipping & Handling Charges
FREE SHIPPING on Jewelry, Shapewear & Fitness Products.
Except US/Canada, orders will be shipped only to the billing address.
Hassle Free 15 Days Return / Exchange
Up to $125 - Shipping Charge $16
$126 to $150 - Shipping Charge $23
$151 to $175 - Shipping Charge $30
FREE Shipping over $175
$0.10 Processing Fees
Rest of the World
Up to $150 - Shipping Charge $27
$151 to $200 - Shipping Charge $34
$201 to $300 - Shipping Charge $41
FREE Shipping over $300
$0.10 Processing Fees
-Alteration/ Re-Fitting Policy:
If you are not 100% satisfied with your purchase, we will be happy to accept return of all our products for exchange or refund. We believe that in order to have the best possible online shopping experience, we must have a liberal return / exchange policy. So if you are not happy with your purchase, return the merchandize to us for refund/exchange within 15 days of the purchase date*.
1] Return for Exchange: All UNSTITCHED / FABRIC ONLY outfits in special occasion dresses, saris/choli skirts, tunics/tops, men’s wear, accessories & jewelry can be returned within 15 days of the purchase date for exchange (only one time exchange possible) with any other item of same or higher value. You only pay re-shipping charge and price difference with requested exchange item.
i) Your order value is $100 + $16 shipping charge = $116. You exchange $100 item with other product at Kaneesha valuing $106. You will pay $6 + re-shipping charges (see shipping charge section for more details ).
ii) Your order value is $300 + $0 shipping charge (due to free shipping on certain order value). You exchange $300 item(s) with other product(s) at Kaneesha.com valuing $310. You will pay $10 + re-shipping charges (see shipping charge section for more details).
2] Return for Refund: All UNSTITCHED / FABRIC ONLY outfits in special occasion dresses, saris/choli skirts, tunics/tops, men’s wear, accessories & jewelry can be returned within 15 days of the purchase date. We will refund the cost of the item less 10% re-stocking charges & shipping charge. Products under discounted categories doesn't qualify for return/exchange.
i) Your order value is $100 + $9 shipping charge = $109. We will refund $100 – 10% = $90.
ii) Your order value is $300 + $0 shipping charge (due to free shipping on certain order value). We will refund $300 – 10% = $270 less shipping cost paid by us (see shipping charge section for more details).
3] Return for Full Refund: We take pictures of each product before shipping to make sure that the product(s) being shipped are not damaged, exactly as shown at Kaneesha.com and custom altered/stitched as requested. However, due to oversight if we shipped you damaged product or the outfit with completely wrong measurements, we will happily accept the product back for full refund or exchange as per your wish.
In case # 3, please contact us by email or phone within 24 hours for further assistance.
4] For Custom Altered/Stitched Outfits: Please note that we do not accept return of custom stitched/altered, customized outfits/saris/dresses/etc. But many a times we have observed that customer(s) enter wrong measurements and need re-alterations for that perfect fit. At Kaneesha.com this is not a problem at all. Our in-house tailors will be happy to re-alter the outfit(s) once at no extra cost to you. You will only pay re-shipping charges. If you fall into this situation don’t worry, simply call or email us within 30 days of the purchase date and we will make sure that the issue is rectified. Your satisfaction is our priority.
Return / Exchange Instructions:
• Call / Email Kaneesha.com to obtain RMA #.
• Return for refund / exchange as specified above within 15 days of the purchase date.
• Write RMA # on the package so that our returns department can accept the package.
• Take a print out of your order copy and put in the parcel you are returning for prompt refund/exchange.
• If exchange requested: Put note inside the parcel for item sku #(s) required in exchange.
• Products must be in the condition you received them and in the original box and/or packaging – unworn / unaltered / without perfume or usage marks / with security tags on.
• Once your return is received and inspected by our warehouse staff (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within 12-14 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied. You will receive email from us as soon as refund is issued.
Any item returned without Return Authorization or ORDER CANCELED DURING PROCESSING will be charged 20% re-stocking fees for unstitched/fabric only and 30% re-stocking fees for the stitched/customized/altered items in addition to shipping charges payable as specified under our shipping section.
Order Returned Undelivered: All our shipments require signature on delivery. If order returned undelivered, we can re-ship the order if you pay us re-shipping charges. In other cases such as refund, we will deduct actual shipping cost or $25 whichever is higher and 25% re-stocking fees for unstitched/fabric only outfit/jewelry. For stitched / custom altered/custom made dresses/choli/saris/tops there will be 30% re-stocking fess above the shipping charge.
We Donot Change Style or Color: We do not change style or color of any product. The products are as shown and described on our website. Please do not enter any style change request in special instruction box as that will be ignored. For any style change request like changing churidar to patiala or salwar, please obtain our confirmation by email before placing order.
Do not accept package without obtaining certificate of damage if shipment being delivered is open or damaged. Once signed/delivered, it is considered as delivered in good condition. To file claim, you must provide us certificate of damage/loss issued by the shipper.
Payment Options and Billing
We accept Visa, Master, Discover & American Express credit & debit cards. In an effort to avoid credit card fraud, Kaneesha.com will ship to a different address as long as the bill to address can be confirmed. Kaneesha.com uses the Address Verification Service (AVS) by the supporting credit card companies. For safeguarding our customers, if a billing address cannot be confirmed we will NOT ship the items out.
Validity of order
Once the order is placed and payment for the goods made via any of the permitted options, the order remains valid and cannot be cancelled in the intervening period between the commissioning of the order and the delivery.
Kaneesha.com uses Secure Socket Layer (SSL) with 2048 bits encryption to guarantee that your order is secure and to protect your privacy. You will not see the "little" lock box until you enter the shopping cart. Once Kaneesha.com receives your order, it is then decoded and processed. If you are still feeling a bit doubtful, feel free to call us.
All International orders are notified via e-mail with the cost of Shipping and Handling (S&H). Once acceptance of the S&H fee is received, the order is shipped via international carrier. Customers are responsible for any customs, duty or taxes imposed on foreign orders. Please note that the shipping schedule is quoted by the shipping company and any delays are the responsibility of the shipping company. Kaneesha.com cannot be held responsible for any shipping delays.
Style/design change, plus size orders and other major change in product are considered as custom order. It takes 3-4 weeks to ship custom order. Size 2x and above may take longer to ship. It may not be possible to make certain dresses/tunics in plus size. Please call for further assistance.
Kaneesha.com firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits, accessories or jewelry ordered. All color options offered on the net is an exercise to provide our customers with the maximum available choice of Kaneesha's outfits. It is practically impossible for us to replicate the same colors on an outfit as seen on your monitor. A slight variation in the shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and medium.
Tie-Dye clothing, dye on bandhani and naturally dyed apparel have tendancy to bleed and are considered characteristics. This art is from Gujarat & Rajashthan. Note that such hand/naturally dyed fabrics may bleed hence ultra care must be taken when washing and wearing.
The garments sold at Kaneesha.com are hand made/crafted in the finest traditions of India's textile crafts. Irregularities in weave, block print or embroidery are a characteristic of the process and beyond our control. At times actual outfit may be little different in design than displayed on the website as they are hand made, hence beyond our control.
All workmanship, beads, jardozi are not real. For any real workmanship such as real gold, real silver, diamonds, swarovski, etc. unless specified REAL under the product description, they are artificial. Customer would purchase the product/dress from Kaneesha.com under the full understanding that the workmanship, beads, metal is artificial unless clearly written under the product description (REAL).
Due to mass editing of the products, at times, there are possibilities of discrepancy in the product description. For any question, please email us before purchasing as the given description on the site is just the representation on how the dress, jewelry & other product may look. We don't claim it to be exactly as described due to several characteristics specified elsewhere in the disclaimer section.
*Pants in suits & cholis in choli suits have elastic behind for adjustment to nearest size.
* Since majority of the outfits are semi finished at times, it is not possible to increase/decrease sleeve length &/or top length. Before purchasing the outfit, please call or email us, if you have any question pertaining to length.
* Since we procure material &/or semi finished garment from several manufacturers/suppliers, we may remove tag which is part of the process. Please note that the garment is always brand new.
* Hip measurements are taken into consideration only when ordered item bottom is tight pants. For churidar and salwar type pants we provide free fitting as that's the characteristic of Indian outfit.
* The bottom part of the outfit may vary in diameter depending upon outfit style (frock style, flared, straight cut). We do not take into consideration any given measurements for certain styles. For more information, please email us.
When you visit Kaneesha.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Kaneesha.com or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Kaneesha.com and protected by U.S. and international copyright laws. All software used on this site is the property of Kaneesha.com or its software suppliers and protected by United States and international copyright laws.
License & Site Access
Kaneesha.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Kaneesha.com. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Kaneesha.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Kaneesha.com and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Kaneesha.com's name or trademarks without the express written consent of Kaneesha.com. Any unauthorized use terminates the permission or license granted by Kaneesha.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Kaneesha.com so long as the link does not portray Kaneesha.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Kaneesha.com logo or other proprietary graphic or trademark as part of the link without express written permission.
Kaneesha.com reserves the right to modify terms/policy at any time.
All disputes are subject to the law and jurisdiction of New Jersey, United Sates of America.